Everyone here is standing up for this guy, but no one is offering the person any help or direction other than "grin and bear it".

That's bullshit. If Ramy can't find the time to respond to a person who's money he has, at the very least with a status update, that's a problem, plain and simple.

And everyone here calling him out for his join date or post count can pretty much kiss off, what in the world does that have to do with anything?

All these good friends of Ramy's need to get him in communication with people, or legal action would be a completely reasonable route for them to take.

 

Stop whining...if you look at all his past orders/GB/feedback/etc you'll see that it takes a long time to get the parts from Japan anyways and to top it off they are rare parts that noone else can find. That's the service Ramy offers and the only draw back is that it does take time. I personally haven't ordered from him yet since I don't really have the money to be ordering baller parts that are rare, but have kept up on plenty of his GB threads and such and he always delivers, even if it is late.

You are definitely overreacting to something that isn't all that serious...you wanna know how long it took for me to get my wheels from Japan? 2 months, but even then I didn't complain and wouldn't have even if it took 6 months. If you expect parts to be delivered super fast, don't try and buy the rare parts..they take time. Threatening with legal BS and trying to "put him behind bars" ....wow. Man you're definitely overreacting. And I'm sure if he relocated that can contribute to delays even more.

EDIT: I understand you're pissed that your parts haven't been sent and that you want a refund and that he hasn't gotten to you, but the jail time....man give it a break. If for whatever reason my parts were seriously lagging I'd be mad, but I wouldn't threaten someone with jail time..


QUOTE:


Quote:
Originally Posted by Rx7_Malta View Post
Do you think we will recieve this item in the next couple of months ?

thanks
It's on an as available basis. But, in general, I would never join a GB if you're on a time table.

 

When you reach 14 months and over $1000, with a shady rep person... then i can see your freaking out being merited. but ramy has not screwed anyone over yet. at all.

 

7-2-08

Yes, I can sell just the panels to ya...no prob.

Cccid, we're def. gettin there...hopefully will start shippin out soon!

~Ramy

7-15-08
We got a few sets already and are preparing to ship them out.
Continuing to pick up more good condition sets as they pop up...

8-3-08
They're getting packed up to ship; given how fragile these parts are, that isn't an easy task. Plz bear w/ us.

Thanks,
~Ramy


Two months later no word. i just wont an update but if you tell me the seats are getting packed up and shipped out then i would like to know they are getting shipped out soon. I have asked ramy numerous times about an update. he hasnt answered me back. This is why we are mad.

 

And I understand people get mad and **** happens, but for someone to try and get Ramy arrested for internet fraud....yeah..that's kinda overreacting hardcore. (Kinda = wayyyyy)

 

For the record: It does NOT take a long time to get parts from Japan. I ordered quite a few 99 spec/efini parts and other goodies from an exporter in Japan and the parts were there in two weeks.

What is his excuse? I know he cannot maintain inventory, but a gameplan needs to be adhered to when accepting people's money. Maybe it is partially the buyer's fault for being naive. I am not saying Ramy is a bad guy because I have seen his posts and GBs, etc. If medical school is his focus, then he should suspend his "business" in which he can't allocate time to. I do comptuers for a living and some on the side and I would never hold onto a client's machine for longer than the period of time specified. Excellent communication will net you awesome contacts, too.

Also, for some of you 500$ is nothing, 3000$ is nothing, hell 10,000$ might be nothing. Do you realize ripping someone for being concerned about whatever amount is pointless? It is all relative. Sure with an FD you need spare cash laying around, but some people have enough to make their dream car come true and while rear seats are not as critical as say, drivetrain/ECU/cooling parts, the same holds true and that communication is key and there is no excuse otherwise. He should get himself a modern day PDA with e-mail if he can't manage to make it to a computer.

I have seen that he has provided a lot of parts in the past but for the sheer lack of communication, I side with the guys who have handed their money over. It would be one thing if he was updating them with pictures and progress along the way, not just every 4-8 weeks of verbal "reassurance".

He has come through for most of you in however long, but sourcing your own parts isn't as hard as you might think. Some of the younger crowd in Japan are catching onto the fact that we still love these cars and are centering their business around single exports (with reasonable shipping).

 

And I just had to figure that out myself.

Still waiting for that "delivery confirmation." No more business from me after this situation clears up.

 

I understand that if it takes u 2 weeks to those 500 emails about inquiries, wanted you to search for hard to find / rare parts

the only thing that I dont exactly is how hard could it be to reply to a few emails and give out an ETA for customer that already paid

its all about expectation / time frame , if you tell your customer that the part will be shipped to him in 5 months, and customer got it in 3 months, he'll be happy.
if u tell him 2 weeks and the parts doesnt show up until 2 months later of course hes going to be mad

if u are too busy about inquiries and couldnt do certain things just simply reply to it and say " sorry I dont have access to whatever, I'll keep you in mind if I come across it" something along the line, so customer wouldnt be keep hanging for an answer. how hard could that be.

at least thats how my company works.

btw I do still need an answer about my FC seats that I paid for

 

Not to step on anyones toes here but I believe Ramy will get your parts in time. I just ordered a bunch of stuff from Ramy from japan and from the U.S. The japanese parts coming very fast and the US parts still not here yet. Give him sometime. They will come

 

haha....this thread is funny. people take up for this guy and down others because of post counts??? he has a higher post count so hes right??? doesnt make sense.....medical school and personal life should NEVER be mixed with business. if he has no time for both then i guess he might as well shut down shop because it sounds like he has a bunch of pissed people. $500 for seats? dang go elsewhere and get them for half that

 

idk, i understand both sides here. Threatening jail for ramy is just silly :P i mean, come on, really? I'm assuming he probably just said that as an exaggeration and out of sheer frustration. At the same time, I understand where hes coming from. He's frustrated that the communication lines are drudgingly slow, and that after not hearing back he wants a refund, and cant get one. The communication lines with ramy are slow (we all know that), and the busier he gets with more GB's etc (and med school, not to mention personal life) the slower the communication gets. Honestly, if i were in ramy's position, im positive that i wouldnt do any better, the guy is just SWAMPED... not to mention hes now on his own running the business (as bluerex left).

Its obvious that ramys work load has finally reached a tipping point where he cant effectively maintain the enormous amount of work on his plate. This is no fault of his, none of us would be able to... if anyone can effectively manage absurdly large work loads ramy can. But at the same time, it IS a business, and he is dealing with other peoples money. There is one simple solution... hired help. Ive been telling ramy for years that its a necessity for him to hire one or two dedicated people to run the business, or at least do the foot work. Ramy has told me those people would be hard to find, and hard to train.... and i agree... this isnt a simple secretary's task, or doing simple grunt work, its very complicated and very involved. But i still feel that its a necessity at this point to hire on other people on to help. its just too much for one guy to do.

In short, i love ramy, hes the man, hes always come through in the end, so be assured he will (eventually) come through. But Ramy, you also need to do something to speed up the process, like hiring a couple other people to do the foot work. i know its gonna be a pain to train them, but im positive that its the right move for your company. You know i have alot of patience, but after not hearing back for months on end, even MY patience begins to wane. I just want to see you sell alot of parts, have a plethora of happy customers that steadily grows, and have your business do well . with more staff youll sell more parts and quicker... and spend much less time dealing with "i want a refund, or im taking you to judge judy" people.

PS get back to me too on my JDM mazda parts order and KS stuff. Im trying to pay YOU!! -Heath

 

93RX7-europa, if your goal is to try and get me into jail, good luck; you joined a GB with a Terms of Service that SPECIFICALLY said it would take a while. You joined, which meant you agreed to these terms.

Initially, I was considering a refund, because it has taken longer than expected, and I make every effort to work w/ ppl to reach an amicable solution - despite it being something I don't do on special orders. But after your current behavior (posting threats all over my threads, the bashing, the legal threats, etc), I'm not so inclined to do so. So you're gonna hafta just deal w/ it as is.

The appropriate GB thread has been updated w/ the pertinent info. You can check it for updates. And that's all for now.

~Ramy

To the rest, if you had something good to say, thank you. If you didn't, it's best not to speak ill of ppl you don't even know, esp. when you don't have all the facts. And for the record, I have not, would not, and will not EVER rip off anyone, EVER. I may be poor in time, but def. not poor in morals or ethics.

 

I believe most people were more concerned that you offer a specific update of the status, which you've now done. Perhaps in the future more specific wording (perhaps in RED for those who lack comprehension) about the possible time tables would minimize this happening?

 

This is exactly why I *always* pay with a CC, especially through paypal. That way I'm not at the mercy of ANYONE. Six months and I still haven't got my items? Just make a call, explain the situation and bam! credit back in my account. Not my problem anymore, it becomes paypal's and whoever HAD my money. This is the reason why paypal pushes the buyer to use a bank account rather than a CC.

BTW- Ramy you need to update people on their items that they already paid for. If you hadn't been ignoring 93RX7-europa's emails, pm's, posts, ect this thread wouldn't have happened. If your too busy to do so, then your too busy to run a business.

 

I waited a long time for parts from Ramy, Ganador mirrors being just one of them, but he always comes through so I never worry about it. Like people have said, getting rare stuff like this from Japan takes forever. If you don't like how this stuff is run, may I suggest getting a plane ticket and flying your *** over there to get them yourself. But don't complain when your ticket costs upwards of $1000 when you could have just paid a few hundred and got shipping included.

And I think high post counts and length of membership do matter for Ramy, it shows that he is not a fly-by-night operator. Seriously, do you think he'd have been around this long if he just took people's money and ran? I guess he was just waiting for his 1 big score of $3000 right? HAHA. Now he can go to Guatemala and retire I guess.

I also waited about 6 to 9 months for a set of Enkei RPF1s, but because 2 of them were a special size and offset at the time, and because the person I got them from is another reputable person on the forum, I didn't worry. I got impatient cause I wanted them on the car, but I knew I'd get them.

 

i like that

 

Interesting thread, it's nice to know FDnewbie is a good man and holds his word on getting the parts to his customers! I think customer service should be most important in running a successful business, some people can be very rude and expect a product within a week even when it's stated it will take some time for the product to be available to you. I have followed a lot of FDNewbie's threads and he seem's to be a great guy in my eyes and gets the product to the consumer.

 

Wow, is this what this forum has really come to? Is this why so many of the rotary veterans have left and never looked back (or banned for speaking out about it)? This place has become almost like a nuclear holocaust where there's nothing left but ruins and an infestation of rats and cockroaches and new lower-forms of life emerging to walk the streets...

 

You rock dude....Thanks for the awesome contribution to the thread. Spoken with the wisdom of an American 23 year old.

Just to ad my .02. I think people ought to learn to do a little more research on others before they send money off to people on any forum. But that being said, I never bought anything from Ramy but I did have a three month long discussion about buying some RZ seats. I didn't feel comfortable with the response times to pm and such. I didn't think I wanted to be at the mercy of someone that is that busy. So, I took my business elsewhere. I don't feel I would of been ripped off. I just wanted something to happen more like a traditional business transaction.

I would have to say I can sympathize with the people that are getting no response or refunds. You can't expect to treat people like that and not get a few people pissed off. When they are fed up the only thing they can do is retaliate with words on the internet. So, if Ramy is pissed off about this thread I think he is reaping what he sowed.

I don't mean to bash on Ramy but anyone looking at his business model can see the flaws. I think this thread will go a long way to weeding out people who don't know what they are getting into. I understand the uniqueness of some of the products he gets. I just think it should be spelled out in very large letters the way his business operates. I mean in no uncertain terms. Something like I might not be able to answer you emails for weeks at a time. Or just hire someone to help. I think excuses are just that...

I would suggest Ramy find the time....somehow that every person that wants out with a refund gets it. No excuses, just give them their money back. I don't care if there is hurt feeling, pride or whatever. Get this issue handled in an adult manner. We don't need more crap like "theflatlander" has to add.

 

somebody call the WHHAMMMMBULANCE for this guy

 

I read this just now. It is one of Ramy's stickies.





Dear FDNewbie Imports Customers,

A quick word about shipping times. While we are committed to doing everything in our power to ensure our customers' orders are placed and shipped with the shortest time frame possible, shipping delays do inevitably occur, well beyond our control. In such cases, customer satisfaction still is and will continue to be our utmost priority. Should you have any issues or concerns regarding shipping times & delays, please let us know, and we will work to resolve them in the best manner possible.

We would also like to share that as we continue to grow and further our experience, we are constantly expanding our contacts, streamlining our process, and improving our shipping times. So please bear with us while we do our best to meet your needs in the best fashion possible.

Lastly, for the few customers who are still awaiting parts from a previous shipment that has yet to arrive, you have my personal guarantee that we of FDNewbie Imports are working around the clock to resolve this matter in the shortest time frame possible, and will do whatever is necessary to ensure your complete and thorough satisfaction in this matter.

Again, thank you for your understanding and patience while we strive to maintain our 100% Customer Satisfaction record!

Sincerely,

Ramy Nasr
FDNewbie Imports, Founder




My feeling is right now there is definitely not 100% satisfaction. I bet with some effort with all people involved that could be a true statement again.

Good luck to you guys,

Christopher

 

^Sadly most people choose to ignore the "stickies" or don't even know about them.

I wish more people could have the opportunity to meet Ramy in person like i have. He really is a GREAT, HONEST person who does everything possible to make the customer happy. I've not only bought stuff from him, but sold products to him as well, and i've NEVER had a complaint about him, or the PRISTINE products that were received.

I'm sorry to see that it had to go this far for somebody.

 

He is probably a great guy but doesnt know how to run a business. I have NEVER heard of an importer that takes peoples money and promises them stuff without actually having it in his possession....there is NO WAY to guarantee anything this way. Guys, you need to deal with an importer that has the stuff there....I ordered JDM parts left and right for my Civic hatch and the importer sent me pics of all the parts in stock and i NEVER had to wait more than two weeks to get my stuff...why??? because the IMPORTER ACTUALLY HAD THE STOCK already in the states!!! These are the only JDM importers that i deal with

 

Okay

 

Okay
I have been dealing with Ramy FOR YEARS. TThats longer than you have been alive. I have sent THOUSANDS of dollars to him as he looked and then shipped one of a kind parts. UNTIL proven otherwise he is the GOOD GUY and you are the Little guy