Wonder how you get banned from posting on Rogers facebook page? Here's how. When you point out they are not meeting customers needs despite them assuring you they give you a warning. They provide you a link with said warning. Now read through it, and point out the spelling mistakes. BANNED! Pretty simple AHAHAHA

 

tell them you saw Jane Fonda's knockers.

 

Complaining about them not carrying the Z30?

Well, screw Rogers. Telus or any other mobile company will be glad to help you and likely give you a little discount for switching.

When Rogers started throttling consumer cable Internet connections, I moved to Bell.

Or buy one off contract.

 

I dropped rogers after having an account for 10 years with them.

Realized I was paying 195 a month for a phone bill when someone else can do the same thing with better service for 80 bucks a month.

Nothing says loyalty rewards like paying double and then not even making an attempt to ask why you switched.

 

They're all SCUM !!!!!!
Bell...Rogers...all dirt bag companies who's greed knows no limits.

Rogers is especially filthy and uses some of the most questionable practices you could ever imagine.
I actually believe them to be criminal at times.
I speak from first hand experience

 

I just negotiated new contracts for myself and family a few weeks ago. They werent offering me anything better then the advertised rates so i said to end out plans with them and we will go elsewhere. I then got transferred to the people who try to convince you to stay. Her big reason why we should stay was because we have been loyal for years. She kept going on and on about how loyalty is so important and i said yes i agree but why bother being loyal if i dont benefit over the new guy that signs up today, i will go where it is cheaper. Her response was, you dont get it, loyalty means a lot, you are just looking at the price. WHAT???!! Of course im looking at the PRICE! I couldnt believe that is what she said. You would have to be dumber than her for that to change your mind.

 

I also moved away from Rogers 3 weeks ago after being with them for at least 10 years at least. They started billing me for someone elses account and after multiple phone calls they wouldn't refund the charges even though they agreed they were in error. Then one of them told me to just do a chargeback, which I did and then I was fined on my own bill for doing a chargeback of someone elses account. They didn't solve it after one call so I just went to Wind and ported my number. Such a shame.

thewird

 

I switched to WIND in January... couldn't be happier.

-Geoff

 

Wow, that was the loyalty/retentions agent? It's like they're not even trying (or she was really poorly trained). Loyalty apparently means a lot - your loyalty to Rogers. But appealing to your loyalty as a reason to remain loyal is a circular argument - the point of retentions departments is to give incentives to existing customers to stay, because in just about any business, acquiring new customers costs more than keeping existing ones.

 

We had a similar horror story a few years back for my wife's business lines - we switched to Shaw, because Shaw's rates were about 1/3 what we were paying Telus, and Shaw looked after porting the phone numbers and the install. After a few months, Telus started sending us overdue bill notices, then collection notices - for the $350/month in phone services Telus was no longer providing us with. My wife would get on the phone, the agent would acknowledge the problem was Telus' and say they would fix it - and the same thing would repeat next month.

We were told by a friend who worked at Telus (dealing with emergency response coordination, so not directly customer service at all) that the issue was not that the CSR's couldn't fix the problem, but that they wouldn't (even though they said they would) - the erroneous billing of thousands of dollars would apparently count against the CSR's performance stats as a customer credit, so no one would do it. This dragged on for two years, until we finally had our lawyer send Telus a letter essentially saying "fix it, or we'll see you in court" for fraudulently billing for services not provided and damaging our credit rating and business reputation - we finally stopped receiving bills and calls from them. But ridiculous that they had their customer service performance set up such that it punished agents for fixing errors made by the company.

Even more galling, Telus continued to call us regularly through all this, asking us to come back! My wife stopped even pretending to be courteous to the agents - she pretty much went straight to "f-off and never, ever call us again" - which they continue to do periodically anyway. Apparently no one there ever notes a file, or reads the notes - or their agents are so accustomed to being abused they'll call up anyway.

Needless to say, my wife, who among other things teaches business and investment classes, likes to use Telus as an example of poor business practices.

 

Rogers came to our door and repeatedly told my wife that the police were complaining to them that our house was interfering with their radios IN THEIR CARS lol
So they just wanted to come in and look around for the cause.....IF WE DIDN'T MIND....What a bunch of crap. She told them to get lost.
They were really looking to see if we had extra TV's hooked up and not paying for it. Can you imagine telling a lie like that to access peoples privates residences.
All to bill you an extra 2 bucks for any additional sets you my have.
See ya Rogers cable.....FOREVER

I ran into a guy that had the exact same thing happen to him....same lie and story.

so I imagine there are people at Rogers that know about that and other tricks to gain access to you place. They practically told her they had a right to come in because they were responsible for the cable line...even the ones in the home I OWNED.
We just laughed at their stupid asses

all true..swear to god

 

Yes she was from retentions. She was quite rude throughout the conversation as well so I called back since i want getting anywhere with her. A few more calls and playing the game they make you play to get an ok deal and I was content (for now)

 

I just dropped Rogers after a 12 year gig with them. They're on the top of my "never again" list - second only to Air Transat in absolutely horrible customer service. Bu-bye.

 

WOW ......... That has to be illegal as hell. I am shocked that a Canadian major would leave themselves open to that. I am not doubting the stories at all, but still shocked at the stupidity of some companies.

When I worked at DuPont they wanted to inspect my home as part of their employee safety mandate. They really really cared about us and just wanted to check to make sure we knew how much they cared.......... Oh yes, at the same time they could do a blood test to make sure that I was safe as well.

Hrrmmmm, hell no.

Eric

 

To Rogers credit, I was able to get a compensation against my mobile phone account. They made some cool errors in billing charging me long distance on my local calls for months and months after setting up a new plan...

It's alright that I caught it, and went 3 teirs deep into management before somebody had the ability to do anything about it.

I got a ten page list of phonecalls with that tiny *** writing noting how each call was costing me 10, 20, or 30 cents when it should have been 0.

$632.40 credit, thank you very much....

 

Yes if it had not happened to me directly I would also have doubts on this. But they told my wife on two separate occasions that the police said our house seemed to be blocking the police car radio. When they drove by. I knew this was not possible. We had no broadcasting gear or even a ham radio. Zero in our home could ever do that.

A ridiculous story. I guess they figured a woman would maybe buy that and feel obligated to let them in. My wife was too clever and hated Rogers already. Plus she told me about this cop thing the first time they came to our door. I explained that it was a bullshit story just to get in. They were two vans and two guys. They had for several days been sitting in their vans with an antenna setup. It was during this period they both guys came to the door, rang and said that. They were in full coveralls with rogers logos.

She told them her husband didn't want her letting people in when he wasn't home. We had two boys she said.
They tried to convince her that they were genuine employee's ( had real I.D. ) and it was an easy check and they would be gone. I know they weren't cops or anything because the van's were real Rogers vans all decked out. I also know they were with Rogers because after trying for over several weeks to get in, they finally screwed my cable up so bad it became un-watchable. I guess hoping we would call and give them the chance to come and fix it. They had even phone asking when I would be home so they could check out this police issue. My wife said I worked all differant hours and we really didn't know LOL

I know for a fact that they purposely wrecked our signal because I was in my garage one day with the doors down when they were suddenly outside my garage man door. That's where the junction box for the incoming line was.

I heard the one guy say to the other " this will screw them this time" The other guy laughed and sure enough when they left the our picture quality was almost zero. It was fine before and we were happy with the picture quality. We never called and complained. This was all there doing. It was so poor that I assumed they put a staple through the cable. This is an old trick to mess someones cable up without it being detectable. You put a staple gun staple through the wire then snip off the exposed part. Squeeze the cable sheathing a bit and you can't tell where the staple is. This of course screws any signal using that cable. After they left I opened the outside box and looked for this small mark, but will admit couldn't find one. Never the less we had unusable cable signal now. So instead of calling then. I cancelled them the next day and bought a dish. hahahah Suck me Rogers

Honest to god....all true.

They were always pissed that people would split the signal and use it on extra TV's. Who didn't fo this? They get huge $$$$ for the service then want 2 or 3 bucks for each extra set.
MY Mom still get nailed for two xtra TV's. ( Senior of course ) I told her that insane in this day and age. Sh's too settled to want to make waves ...you know

 

So it seems like the Roger's Hate consummated in this thread has brought down their wireless network tonight.

Good job guys!

 

They announced that the "customer has spoken" and that they will carry the Z30.
Why couldn't those people say their service Sucks?...and they had no cell service in Toronto the other night?

...we interrupt your cell service to give you absolutely nothing..you will be billed at $.30 per minute for this special upgrade.
Call now for a free demo.Speak with Non Canadian reps conveniently in a call center in Bangladesh,who will Try to interpret the English language as best they can without sounding like Elmo got his Gonads caught in a Mouse trap..
This brought to you by Hardee shoes..because girls love it when boys have Hardee's on!

 

And this is why they run those rediculious ads about having to compete with unfair, "unCanadian"companies! Ha! I've been off all "big guys" for years now! I'm happier and richer as a result! I'll never go back, well unless they start paying me!

 

Yes me too.

To the extent I can anyway.

Screw Tim Hortons too. They don't pay enough and as a result the place is full of morons.
Not all but some. I wiil say some folks are superb that work there. But that is a minority. Most are NEW NEW NEW...Cause they SUCK SUCK SUCK as a fair employer or working conditions. I go there only when forced to...maybe twice a year.

I would gladly pay more if it went to the employee's as a better wage.

 

I'm still in awe at much of this, having read it days ago.

A swift call to the police should have been in order as soon as the Rogers techs made the claim and asked to enter the house.

Most people don't have cameras. There's been one on my porch for years and typically all it takes is pointing at it to make the scammers (hot water heater douches, power company tools, etc.) book a quick exit.

 

Well I always figured it was those two techs who were making up that police radio story part. More than an official ploy/tactic from above management. This part i'm not sure of who made that story up.
But here is one thing I do know as FACT !!!

ROGER'S HAS ( OR AT LEAST HAD ) A PLAN TO GET INTO PRIVATE RESIDENSE HOMES BY DELIBERATELY DEGRADING YOUR CABLE SIGNAL.


They do it with a simple device with a resistor soldered into it. It is put n your line, usually at the local cable box in your neighborhood. You won't see it unless you have the special key tool they use to open those boxes. This will block enough signal to turn your set into a ghosty picture quality. Especially if you are hooked up inside through splitter and such. Which by the way are SOLD EVERYWHERE.

I met another guy once who also had his cable degraded with the same device as well. It was years after they did it too me.

I must also state that with digital being the way to go now, I don't know if they still do this. They still charge extra for more sets if you tell them you have them though. My mom gets ripped off for this. Senior you know.

i know this because I have personally seen and handled the device they insert in your line to lower your signal quality. It's call choking the signal. You come home one day and bingo you tube looks like crap. You think ....****....better call the cable company to fix this bull#$it .
They happily show up and point out to you that splitting the signal to more TV's ( in your own friggin home ) is an extra and you need to pay. 2 or 3 bucks per TV.
They remove the device ( which is outside somewhere )and like a miracle your sets look great.

And like another miracle they increase your monthly bill by charging any extra sets they found hooked up. You see they can't tell this until they GET IN to your home. Just like burglar thieve's need to do.
This is one of the most low scummy practices I've ever heard of a legal business ever doing. Trying to gain access to people PRIVATE residences just so they can look around. So they can make money selling you what you already pay for. GREEDY SOB's


How does this sit with everyone ?????
[/COLOR]
True...True ...True

Have seen it with my own eyes.

 

Likely not a resistor, but a inductor-capacitor filter or a simple balun to attenuate the signal.

On the analog system this would cause ghosting, snow, etc. On the digital system you'd see stuttering, atrifacting, breakup.

The cable boxes are actually very easy to get into if you are skilled with a set of needle nose pliers. Or you can simply buy the tool from industrial wiring suppliers (such as Nedco). More than once I've had to do some work in the box when the last idiot in there made a bad crimp or left a connection open to corrosion.

 

Yea I was complaining about the z30. While they changed their tune they still haven't made any real progress. I called the stores, CSR, and went online and couldn't find the phone. I am way too impatient so tomorrow I am buying a Bell z30 when the store opens.

Having said that I now I have a 1 month old z10 for sale It's factory unlocked and in perfect shape, not a single blemish.

 

How much