Purchased a CF sun roof from Paulo, and it doesn't fit for ****. Once I found out that the sun roof was fucked (the car was at the body shop for a while), I PMed him on 12/1/07, and he replied right away asking me to email him at his personal address (fazzt73@yahoo.com)

I emailed Paulo at fazzt73@yahoo.com 12/02/07. A week later 12/09/07, I had to email him again, asking for any updates (he went MIA).

I received a reply to my 12/09/07 email, stating that he has been busy; and that he will "try to point me in the right direction" WTF? At this point, Paulo claims to have sold over 25 sun roof panels, yet he didn't know that the OEM rubber does not sit on his CF panel? On any case, he asked for pictures; and I did email them on 12/18/07.


On 12/18/07, Paulo acknowledges that his CF sun roof panel is fucked, however he then asked for measurements; he wanted me to measure his CF sun roof against the OEM one. I can do this, however I don't see the point; the pics that I emailed him clearly show the problem (you be the judge).

On 12/22/07, I emailed Paulo, with all of the data. Each letter represents a corner of the sun roof, and then measured from the floor to the highest part of that corner (I emailed him the pictures of every single corner, with a tape ruler next to them).
Cf:
A-1 1/2
B-1 1/4
C-1 1/2
D-1 1/2

OEM
A-1 3/8
B-1 3/8
C-1 1/4
D-1 1/4

12/29/07 Paulo replied to my 12/22/07 email
lay the sunroofs on the bolts, get
some flat (piece of wood or metal) long enough
to touch the corners onboth the sides of the sunroof the messurement
that we need if the tallest point of the arc now made
by the sunroof and the flat piece pls do that to both and lmk

WTF, pics sent on 12/18 clearly proves that the CF sun roof is fucked; and measurements from 12/22 clearly show that the CF sun roof is not even close to the factory one!!

On 12/30, I replied to Paulo's email; asking him for a replacement, or 50% of my money back, and I would ship his sun roof back.

I never heard from him again; however I know he's been around; as of today, his last visit to the forum was on 01-06-08 12:26 AM. This tells me that he is not getting back to me because he is busy, or doesn't have a PC (or internet)

In conclusion AVOID anything from fazzt73, Paulo Sierra or, http://www.shop.retro-spec.net/main.sc

 

Sent him a PM (pointing to this thread) right after I posted this...

His "new" last activity on the forum is 01-14-08 01:40 AM; dude don't even have the ***** to defend himself

 

That's shitty...and making a customer do your work for you...

 

Dude had the nerve to post on the forum
https://www.rx7club.com/showpost.php...5&postcount=17

 

why would you even want that on your car looks like crap it if fit or not

 

The OEM was was rusted out

It seemed like a good deal at the time.

 

Elio, I just caught up with your multiple threads regarding our company.. I was going to replace the sunroof with another one as our agreement; instead I will install it in a FC to document the procedure.
The panels are made by a 2 compression molds top and bottom they are joined together while in the mold to produce the panel making it almost impossible to warp, this means that one part is identical in size and shape to others produced from that mold.
In the past speedmachineperformance sold at least 15 units, retro-spec has sold at least 5. We never experienced the issues you have with your sunroof panel.
I will post the results in all your threads good or bad.
We can figure out by then what to do with your panel.

Thanks, Paulo Sierra
Retro-spec.

 

deleted.

 

Paulo, WOW, you are back after all this time?

Lets start by the begining, so that our audience doesn't get confused. You mentioned per "our agreement"...

Here is your response (on Jan 17, 2008) to my last email (sent on Dec 30, 2007), if thats what you call an agreement, so be it.

Date: Thu, 17 Jan 2008 10:11:33 -0800 (PST)
--- paulo sierra <fazzt73@yahoo.com> wrote:

> Elio i have another one here
> ill pay for shipping for this one if you would send
> me then other one back.
> if you have the same problem there is something
> wrong on the assembly or your car
> i never had this issue ive sold at least 15 units.
> lmk, Paulo.

Now, let me ask you a question, today is Jan 24, 2008; where is the sun roof?

Now you might argue that you have been away, and somebody else was using your PC; and asuming that the RX7club.com is your homepage, that would explain why your account was showing "forum activity". The only problem is that you HAVE posted on the forum, so there is no excuse. I got tired of trying to reach you through emails, pm, and even replying to your posts on the forum; and now all of the sudden we had an agreement?

Your process description sounds cool and everything, but the one I got from you does not fit. Thanks for nothing, and to be honest; at this point, I don't really expect anything from you.

BTW - Thanks for your last email:

--- paulo sierra <fazzt73@yahoo.com> wrote:

> You can keep your sunroof the way it is.
> I just read your thread.
> Paulo.

LOL, I hope you are not claiming that you JUST noticed my post

 

wow....

first, the first pic that the OP posted shows bad cf work IMO--the material looks like it wasnt pulled flat and it is wavy all over the place. Isnt CF supposed to be straighter than that?

Second, come on paulo, you are on record in those emails as admitting that there is something wrong. No need to take some other piece and fit it to anything--you didnt sell this guy some other piece....you sold him the one he has, the one that clearly doesnt fit like it should.

KNONFS--can you post a couple things up, for clarification? First, the email he sent you on 12/9, and second, what date did he send that last email to you?

come on man, he jumped through your hoops....he even took measurements for you which is not even his responsibility. It is YOUR responsibility to make sure that what you sell is right for its application, not his. There is obviously something wrong here, and you clearly recognized it because you emailed him and told him you would send him a replacement piece.

 

Sure thing, his 12/09/2007 email:
--- paulo sierra <fazzt73@yahoo.com> wrote:

> Elio sorry ive bee very busy.
> i will try to point you in the right direction, our
> FC3S
> parts where developed with the help of
> speedmachineperformance
> i didnt have a FC to work with, i have sold at least
> 20 of this panels.
> never had a claim.
> with issue number one i would get new rubber and
> glue it around the panel.
> get me a picture of the sunroof installed the only
> issue i had was the bolts being to long
> and getting in the way i wonder if this is the
> case.
> pls get as many pics as you can.
> Paulo.

And the last time I heard from him (before I started this soap opera at RX7club), was on 12/29/2007:

--- paulo sierra <fazzt73@yahoo.com> wrote:

> Elio see if you can messure this, lay the sunroofs
> on the bolts, get some flat (piece of wood or metal)
> long enough
> to touch the corners onboth the sides of the sunroof
> the messurement that we need if the tallest point of
> the arc now made
> by the sunroof and the flat piece pls do that to
> both and lmk, Thanks.
> Paulo.

Paulo then went MIA, so I started this thread (and posted a link to it on other threads, such as his GB), and PMed him pointing to this thread. After two weeks Paulo emails me again on 1/17/2008:
--- paulo sierra <fazzt73@yahoo.com> wrote:

> Elio i have another one here
> ill pay for shipping for this one if you would send
> me then other one back.
> if you have the same problem there is something
> wrong on the assembly or your car
> i never had this issue ive sold at least 15 units.
> lmk, Paulo.

I replied right away with my address, just in case he lost it...

So, I never heard from him again, till this morning (1/24/2008):
--- paulo sierra <fazzt73@yahoo.com> wrote:

> You can keep your sunroof the way it is.
> I just read your thread.
> Paulo.

 

you maybe right when you say it doesnt fit, but im not there to verify the install or the hardware in your car.
i took some time yes, but i offered a solution, you took 6 months to make a claim that a part doesnt fit i have a right to doubt it specially with no previous history of that problem, now with the install well get to the bottom of this, and we can work something out if you want by then.
Paulo.

 

What is there to verify? Anything special aboout it? If so, it should mention it on the installation instructions...

Ohh wait, there was no instructions.

You did took SOME time, but I am sorry, I probably missed your solution; what was it again?

Fair enough, however you were VERY aware that my car was at the body shop (getting painted, not fixed); I told you BEFORE I bought the sun roof, and AFTER I received the sun roof, and promised to give you some feedback on it.

Your history sound fishy, first you claim to have sold over 15 sun roofs, and then 20. On any case, do you have a list of those who purchased the sun roof? any pics? I would be more than happy to contact them.

Let me see if I get this straight, if I install the sun roof on a second FC; and the issue still remains, what exactly are you offering?

 

1--you dont need to verify the hardware in his car or the installation--stop making excuses. When he measured the panels themselves(not the installation), the panels were not the same size/height. If the panel itself isnt the same size it doesnt matter what size bolts there are or anything else--it is the size of the panel thats wrong. That is where your work comes in.

2--you didnt "take some time", you were posting while ignoring his attempts to get to the bottom of this. Why should he have to post in your thread to get your attention when you already knew that he had this problem? Why did it take that for you to get back to him again? What you should have done is keep up with your customer so he would not have to go looking for you!

3--your "solution" is worthless because you want to take a different piece and see if it fits. He isnt having a problem with a different piece--he is having a problem with this one specific piece.

4--if you paid attention to the actual problem he has there is no "right to doubt" it. Like I said, it is about the actual size of the part. It isnt like he could have changed that after you shipped it to him, could he? Could he have made the carbon fiber piece somehow grow larger than you had it once he took it out of the box? Come on, get real.

I saw your thread--the one he posted in. I saw the quality of some of the work you did. And when I compare it to this one, it is night and day. Then again, you get other customers like this too:

https://www.rx7club.com/showpost.php...&postcount=167

If that part looks as bad as that customer says it does, you didnt even have any business shipping it to him in the first place. This to me shows a lack of concern for quality. Your customer should NEVER have to receive a piece that looks that bad when the products youre making are all about the look....anyways, let's compare two pics...



Thats this sunroof. Look at how nothing in that entire piece looks straight. Seriously, it is wavy as hell.

Compare that to this:



Look at how even and nice this one looks. More complex, because it has more curves in it. And it looks like cf should look. If you arent sending this kind of quality to all of your customers, then you either dont know enough about what youre doing or you simply dont give a **** if someone gets poor quality. Seriously, when your products are this night-and-day, what kind of response would you honestly expect to get??

 

Same CF Sun roof in question, on a different RX-7

 

Two more pics

 

Ok Paulo,

I posted pics of the cf roof you sold me, installed on a different RX-7, same issue, see for yourself. Let’s resolve this once and for all, so that you can continue doing business and I can enjoy the quality product I paid for.

I have given you ALL the information, measurements you wanted and requested, and even posted pics of the roof installed on a second car. You said you offered a replacement roof; I appreciate you taking care of this issue, and I accept the replacement roof. Please post the date you plan to ship the replacement roof, so that everyone in the RX7 club knows that you are taking care of your customers. Once I receive the replacement, I will immediately return the defective part.

My interest here is not to critique your business, but to get the quality part you promised to deliver, but I did not get. I know that you manufacture parts for many vehicles, so it should not take this long for you to know that the part you shipped to me is defective.

For sure your business and all your customers, current and future, appreciate you taking care of all of us and stand behind your products as you are doing by offering and shipping me the replacement part.

As business school states: “Regardless of how much you spend on business advertisement, an unhappy customer is the last thing you want for your business”

 

Fazzt73 (aka Paulo\www.shop.retro-spec.net) is a joke!

Dude is MIA again, now I thought it might've been because he's been busy; and haven't had a chance chance to surf the internet...

Well, there goes my "busy" theory:

 

Dude has been MIA for a while, but a quick search shows that he has been surfing the net promoting his crap!

 

Hmm I was gonna get parts from them but nm lol

Hope you get it fixed.

 

And he went MIA again

 

Proof that Pablo has been on the net since the day he posted here:

And proof that Xbizit is Pablo Sierra:

 

Any updates? I was thinking about getting a CF panel, but not if the fitment is as bad as the original one that KNOFS got.

 

Any resolution on this?

 

Nope, dude went MIA, again