want your thoughts fellow FD-ers...I ordered a set of coilovers from an online company. The coilovers came in but the wrong spring rate. Now, instead of ordering another set (with the correct spring rate), I'd like to cancel the order entirely. The company says I can do that but it'll cost me a 35% re-stocking fee....huh!?!?? Why should I have to pay a re-stocking fee for the wrong item shipped..??? your thoughts?

 

who is this, sound like andys auto sport. I had this same issue with them luckily down the road they got sued and i got a check of my restocking fee back in the mail

 

Alot of online shops have a high restocking fee and try to avoid taking it back since most online shops dont stock and doesn't want to have the product sit at their shop? or home?

But to fix the problem they should ship you new springs and pay for your return shipping for the old springs.

 

35% seems high. 10-15% is standard.

 

is it a reputable shop or just some fly-by-night place that you found online that would offer you the best deal?


B/c 35% sounds about right for the last one.

 

You shouldn't have to pay the fee for a wrong item sent IF you allow them to fix it and send you the correct item. If you don't let them do this then yes, they'll charge a fee and rightfully so. The 35% is much too high though.

If they are charging a fee even when you are trying to get the correct item sent, then dispute it with your credit card company. They should also eat the shipping costs for the new item and also for the item you send back.

 

im confussed, did THEY send you the wrong spring rate, or YOU ordered the wrong spring rate? those two differences change the arguement dramatically..

BUT either way 1. restocking fee for an exchange is gay *** hell. 2. 35% restocking fee is rape. especially on coilovers, isnt that like $300+???

 

Restocking fee for a cancel is pretty standard, but not at 35%. Like RES said, 10-15. Why do you want to cancel the order anyway if you ordered the coilovers in the first place?

 

Basically any cancellation of an order or a return will lead to a restocking fee. Even if they sent you the incorrect coilovers.

 

Do you think I should pay the return shipping cost?

 

Yes, every company will be like that unless they're is some special circumstance.

thewird

 

If they didn't send what you ordered, then I would argue on the re-stocking fee. However, the shipping fee I would be ok with...

 

Here's the deal on restocking fees. Once an item is shipped, even if its incorrect the customer will pay a restocking fee and is responsible for the shipping charges back to the shop if they want to cancel or return. Once a credit card is run the CC company takes their cut which you cant get back. That is usually between 2-3%. If an incorrect item is shipped then its the shops responsibility to get the correct item to the customer.
I get some customers that want to return items and expect a full refund. They don't realize that its costs money to just run their credit card and there is no way to get shipping fees back once an item is shipped.

 

I would agree on a "return" in which they are refunding money back to the costumer. In this case, it seems the OP just wants what he ordered. There would be no re-stocking fee had the shop shipped exactly what was ordered. They should NOT force their financial burden onto their customer for their mistake. If the order has the correct information, but the shop shipped the wrong order; that's their mistake and they should make good on it.


EDIT: My bad, I didn't see the OP was trying to cancel the order rather than get the order corrected. Then yes on the re-stocking fee for a complete return.

 

I dont see how a company can charge a restocking fee for an item you didnt ask them to stock. technically they never stocked your item to begin with or you would have it.

 

this makes NO sense to me....why should the customer pay for someone elses mistake? I'll definitely check before the next time and won't do business with anyone with that policy. that's bull

 

Because your not letting them send you the correct item, your trying to cancel the order. Pretty much every online store will have a similar policy.

thewird

 

If you canceled a special order item, then it is fair to charge a 10-15% restocking fee. The shop will most likely not be able to return the item to the manufacturer and will be stuck with it. For specialty parts such as coilovers that only fit one car, this can get very expensive. Most business cannot afford to just have a ton of parts laying in inventory that don't move quickly. However, if the wrong item is shipped, the shop or business should send you the correct item at no additional fee and in some cases reimburse you for the return shipping. If you just decided to cancel the order after it was shipped, then a reasonable re-stocking fee is acceptable.