I delivered my 3rd gen to T&R to have a boost controller installed and got it back basically all screwed up. Though I did deliver it to them with the upper manifold off. I took it off to install 1200cc injectors but somehow a bag of bolts dissappeared from my garage so I towed it to T&R to make sure nothing important was missing just to be safe. They put everything back and installed my Apex AVCR but it wasn't working. Let it be known that it took almost a month and a half to put the manifold back on and install the AVCR. After a month and half of waiting they told me my car was done and to come pick it up. I show up and everything seems ok till I start driving home. I'm only getting 4lbs intermittingly and the car is smoking up storm and I never had boost issues before I went into T&R. That's not even the half. I made a appointment with Dave at KDRotary and go. He takes one look at the AVCR and tells me the wires were completely reversed meaning the soldered the wrong wires. It completely fries my brand new AVCR and get this, they also fried my Power FC. I cannot get a steady idle unless I turn on the AC and I really don't want to get on it hard cause it could've fried other things besides the idle circuits. I called T&R right after I got off the phone with Dave and they blamed him for the screwup. I have the physical proof that T&R did screw up cause I told Dave not to remove the soldered WRONG wires and the AVCR with the fried brain. Oh and get this, you know the wires you're suppossed to remove when you install the Power FC, they put them F*&^&&g back in and spliced it into the AVCR. I can see that I'm in for a fight already with T&R cause of the discussion over the phone. I really don't know what to do. I'm sure it was a honest mistake but they really screwed me royally here. My AVCR and Power FC are fried. Sorry about the book but I need some advice

 

did you sign a release? when you took it to them
saying in esence "we will not be held responsible for any damage"

If not
call them -n- try to get them to make amdends for there error
If they refuse
send them a certified letter (very important) asking that they replace the effected parts.

If they keep refusing take them to small claims court
with proof that you sent them a letter
which the judge will read and will KNOW that they also got it in the past and did nothing

 

I didn't sign anything till I paid my bill. How do I get a certified letter and what should I put on it? Sorry for the ignorance, never had to go through this before. Thanks in advance

 

Oh, how am I supposed to get him to sign that letter. Gonna be kinda hard.

 

Sounds like you did get screwed royally. Personally I have been there EIP Tuning in Westminster, MD fucked up my tranny before when I had to take my car there for a boost problem. I had to fight with them like it was no tommorrow even in person at the same time I went to pick up my car, and basically what happened was the cops were called and they said either take the car and leave or leave the car and leave.. I took the car and left and thought that it would be a pretty hard case to prove, so I never took them to small claims court like I should have. But I know regret it because that was 1200.00 that had to come out of my money to rebuild my tranny. I don't have any real legal advice for me but if you can't strike up some kind of deal with them to get it fixed then I would definately send them the bills for the work from dave and nice certified letter, and also ask your lawyer what you can do and see if there is anything he can send them to get their asses on the move. From what it sounds like T&R doesn't know a 7 from a whole in the ground... Did the ******* bother to read the instructions before the installed the ****??? Duh!! What a bunch of dumbasses..

 

Oh a certified letter is usually any serious letter that is sent to someone, and you want to make sure that they get it, so that they can't say they didn't get what you sent them, in this case the letter you will probably have to send them asking them to make ammends and fix their mistake. You'll probably want to type them a nice letter, and then maybe include whatever bill/estimate you get from dave, and then you take it to the post office and tell them you would like have it mailed certified to a certain person or company. They charge you whatever it costs and the next time they get mail delivery, they get a letter that they have to sign for, and then you get a card in the mail from the USPS saying that they signed for it, so that you know they recieved it and actually who signed for it. I honestly hope it doesn't have to get taken this far because usually taking legal action is next, but from what it sounds like you are in for a long drawn out battle..

 

I hate it when people get jamed, I think I am in the process of it myself.

 

Hi,

I am sorry to hear what happened with your car and the situation at T and R. I just called Romeo and let him know the situation. He did not have any idea that this all happened. I assume you must have spoken to Tony. I also let him know how can something like this happen and he, half owner, not know about it but he was in and out of the shop today. I am not affiliated with them in any way business related. I mean I am not a shop owner or anything. They work on my car and help me go fast. As you all know, its hard to go fast without a supportive team backing you. I am also a customer just like you and the same things that would **** you off would **** me off. Romeo advised they would make things right if they are at fault. Call him and speak to him tomorrow and see how it turns out. Good or bad post your results since it will benefit all present/future customers how this situation turns out.

Anthony

 

There are 2 shops that I would take my FD to on the east coast - KD Rotary in Nazareth, PA and Pettit Racing in Florida. I live in PA and in my opinion Dave knows the FD better than just about anyone. I'm sorry for the mishap with T&R - that sucks. If you didn't sign anything saying that T&R isn't responsible then contact a lawyer and tell him or her what happened. Your PFC and AVC-R worked fine before they worked on it. And Dave confirmed and would probably testify or write a letter stating they wired your AVC-R backwards and actually rewired your PFC wrong which fried it. I'm sure Dave would help you in the matter but don't lay down - you'd be lsoing atleast $1300 in parts alone with the ecu and bc. Stick the idiots!

 

They've always taken good care of me there but this time they really screwed me over. Tony did do the work and he was the one I spoke too. He insisted he wasn't the one that fried anything on my car. He did a great job soldering everything but he soldered the wrong wires.

 

Personally, if it was me, I wouldn't waste my time trying to talk with the part owner again. He's told you once it wasn't his fault, why would he have a change of heart all of a sudden? Write your letter, (professionally) state your conserns, and what restitution you feel is fair. Also state, in the end if they don't want to rectify this issue you will be "forced" to take legal actions. That's all. Don't say anything unprofessional. Certify it, and wait one or two weeks. If you don't hear anything, pay $35 bucks, and file a small claims suit against them. That's all you can do. I don't care what company or shop it is, they all tell you NO we're not going to do that. That being what ever your requesting. They hope you walk away, and 90% of the people do. For the 10% that actually say NO you screwed it up, and your going to fix it, I don't care how long it takes. They typically get it corrected. Good luck I hope this helps. It all kind of depends on how much effort you want to put in it. Sometimes it's worth it, and sometimes it's not. Keep us posted.

 

To send a certified letter, type it up what is wrong with the car, with an estimate from KD Rotary, along with what you expect them to fix. Go to the PO with the letter already in the envelope and look around at the tables in the lobby, you should see a green form you fill out and stick on the envelope. The other thing mentioned is a return reciept requested. They have to sign for it when its just certified, the return reciept is to let you know who signed for it so they say "we didn't sign for it." Total cost for this is $3.94, .34 stamp, 1.50 for the certified fee, and 1.10 for the return reciept. They don't have to sign for it, it can be refused, but it will look bad for them if it goes to small claims court. We have alot of this in our town, and I'm sure in every town. Rent to own type place, small loan companies all send out these to people who sent bad checks or haven't paid their bill. If they don't sign for them, the business can then go to the police and have a warrant for writing bads checks taken out and in the case of the rent to places. After a certain time period form sending the letter (and if it wasn't signed for) can go knocking on their door for the merchandise that hasn't been paid for. If they are closed (saturday), a pink slip (ps form 3849) is left telling them they have something to be signed for with where it can be picked up at, or other instructions for redelivery. If a week goes by and its not been picked up, another pink (3849) is sent out to remind them. If yet another week goes by, it gets sent back to the sender as unclaimed. It would be marked refused if the person, shop owner looks at it when the letter carrier is there and says they won't sign for it.

Hope this helps with what the certified letter is, and how its handled.

Tim Benton
U.S.P.S. supervisor
93 rx-7 321 rwhp at 12 psi
91 rx-7 160 rwhp

 

Thanks for the replies guys. I've spoke to T&R again and they still insist that they weren't the ones that fried it. They're telling me that he knew the wires were wrong so he didn't power up the boost control unit. So when Dave put power to the AVCR it fried it and my ECU so who do I hold accountable. Dave and I had no idea that the wiring to the ECU was switched around.

 

WTF??? Now they are saying that they knew the car was put together wrong but they let you take it anyways?? When you left did they say anything about bringing the car back to fix anything that they screwed up or did they give you an special instructions?? I still hold them accountable, not Dave because they did the install, Dave was only troubleshooting it.

 

yea WTF? thats BS that they knew it was wrong and let you take the car. It's like you took your car to get the tranny rebuilt and they knew they didn't put tranny oil when you took off with if
but it as your fault for driving it..

Oh you NEED to stop talking to them over the phone

you can't go to court and say they "said this and that"
that's hearsay
everything "all communication" must be in writing
certified letters to them
and keep all mail from them

 

I went to T&R today and had a little discussion with Tony. He's said he'd work it out with me and try to get me another boost controller and ECU. I don't know how long this process is gonna take but I'll keep you guys updated. He still says it wasn't him that screwed anything up. I hope this doesn't persuade anybody from going to them cause they treated me pretty good up until now.

 

You said in your first post that you took it to them to install the boost controller then they said it's done. So you pick it up and it's fucked . You confronted them and they say they knew it was fucked (the part they installed) and let you take and now say it wasn't them? WTF did I miss something?

"I delivered my 3rd gen to T&R to have a boost controller installed and got it back basically all screwed up."

"They put everything back and installed my Apex AVCR but it wasn't working."


"After a month and half of waiting they told me my car was done and to come pick it up"

"He takes one look at the AVCR and tells me the wires were completely reversed meaning the soldered the wrong wires"

"Tony did do the work and he was the one I spoke too. He insisted he wasn't the one that fried anything on my car. He did a great job soldering everything but he soldered the wrong wires."

"Thanks for the replies guys. I've spoke to T&R again and they still insist that they weren't the ones that fried it. They're telling me that he knew the wires were wrong so he didn't power up the boost control unit."

 

Here's what happened in chronological order:

Towed car to T&R because upper manifold was off and bolts missing, also to install boost controller.

Wait a month and a half

Got call to pick up car, pick up car

AVCR not working, boost issues, told me boost controller wasn't hooked up cause still some small details about the car that need to be fixed before tuning can be done. Said ok. Told him I was going to KD.

Wait a month to get appointment to KD, didn't drive car much, smoking is unbearable

Go to KD, Dave takes apart ECU sees alot of wires that don't belong there(Some wires were supposed to be pulled when you install the PFC, AVCR wires spliced into wrong wires. The frying of the AVCR in turn fries the PFC) Watch Dave rewire everything correctly.

Dave shows me the AVCR with the internals all fried. Call T&R immediately let them know.