I ordered the 20b omp block of plate kit from banzai racing and it didnt seem to line up so I called banzai and recieved a call back saying that It is the same as the omp and there is nothing wrong with it. while I dont want to be rude it does seem like it would leak around the top where it doesnt cover.does anyone have any suggestions?

 

Some silicone gasket maker will do the job. It wont leak...

 

does that really look correct though? also will the RTV hold back the oil pressure?

 

There is nothing wrong with the plate. Put your OMP on, it lines up exactly the same. It is impossible for it to leak from that gap, the oil comes from the shaft in the center of the OMP.

Here is my own engine, do you think I would use it if there were something wrong with it?

 

Thanks for the quick response I think you can understand where my concern had come from. I was unaware that the oil only came from the shaft. I will go ahead and reattach it with rtv and see how it goes.

 

No, I can't actually. I already told you via a phone message that it is exactly how it is supposed to be. I also already told you that the oil only comes from the pump shaft and told you if you had any more questions that you could email me. . So instead you decide to go to the forum.

 

^ LOL Some people just don't listen. This thread needs to be deleted!

 

wow you have a bad attitude. I did not understand and I go to a community to ask for help and I'm mistreated. I will not be buying any of your products again.Not that you care obviously because this is one of many times I have seen you be rude to many forum members. I will also share my experiences with your poor customer service.

 

Wow. Mental note made of that customer service.

 

I've had my own personal issues with Banzai myself in some threads but in his defense, OP you are completely wrong for posting this thread.

1. There is nothing wrong with the part you ordered (thread title says otherwise).
2. Starting a NEGATIVE thread on a public forum to discuss an issue which isn't an issue was inappropriate.
3. He already mentioned to discuss your concerns privately.

You have to realize that when posting non issues like this up on a PUBLIC forum, all your doing is creating potential NEGATIVE opinions of the vendors part that is designed to work. I've even made my own block off plate based on the same dimensions of the factory OMP and it fits exactly the same.

Banzai has every right to be upset about this thread because NEGATIVE press will spread 100 times faster than anything POSITIVE.

 

Poor customer service, you are joking right? You got your parts within 2-3 days of ordering. Then when you left a message at 7-8pm on our voice mail you got a call back the very next morning. You were even advised that you could get additional tech support via email, since it seems you prefer to call after hours.

We will make a note in our records to cancel any order that you place in the future, just in case you forget about this thread.

I will not even go into the multiple calls that you made to our shop when you screwed up your 20B, with a bolt in the oil injector hole or what ever you did.

 

Wow what with all the attitude in this thread. It's just an OMP block off plate.

I understand rotoroter's concern as he obviously hasn't blocked off the OMP before.

Banzai I understand your frustrations but your responses are really not helping your image here. Why pay money to advertise and ruin it w/ an attitude?

I can also understand getting tired of answering simple questions, but sometimes the questions that seem simple to those of us who have rebuilt alot of these motors are so obvious to those who have not.

I am not the biggest fan blocking off the OMP for street cars as I have seen the damage if the premix mixture is incorrect.

 

But he didn't KNOW it wasn't an issue. If he thought there was a problem and manufacturer says otherwise is he expected to trust them?

I think the only mistake made was naming company of origin. End of argument.

 

Correct but there's no problem with the part ordered even though the thread title states otherwise. Thread title is misleading because it generates the negative attention (which vendor should have NEVER been named in the thread). The mods do say put careful thought into your thread titles do they not? Thread title should have been "block off plate fitment questions". Any vendor will get defensive if you start posting threads claiming that there is a PROBLEM with their parts.

 

Please be advised that I never meant to insult banzai's products, I simply did not understand why there was a big hole in the top of the block off plate. I know that is a very simple question and Chris is probably tired of answering it. For that I appologize, but he could have handled it much better. At this point I think T-von is correct, the thread should be closed.

 

So close it...

You have the power to do it since you started this thread

Scroll up to the top where its says thread tool, click on that then click on close thread..

 

I see the mods have now changed the title of the thread from "problem with 20b block off plate HELP!!!"

I have a few things to say, then I am done with this thread.

1. There is no problem with the part or the fitment.

2. This guy received fantastic customer service. Not only was the correct part shipped in a timely manner, he also received a call back on a tech question left after hours. 99% of shops (rotary or otherwise) would not have bothered returning his call. Most do not even bother returning sales call questions, never mind a tech question on a $25 BOP kit. Most shops operate on the “you want a question answered call during normal business hours” policy.

3. Showing this guy he is wrong is not bad customer service. The fact that we are a vendor does not mandate that we kiss up to someone that is blatantly incorrect. Sticking up for our product and service is not a “bad attitude”, if you think it is then you are on a different planet. Fact is, if we were not the vendor of this part and we told him he was wrong, nothing at all would be said about our “customer service”. The customer is NOT always right.

4. This is not a matter of answering a simple question. We answer the same questions day in and day out. This is a matter of someone asking us the question directly, getting a response directly, and being told that he could email further questions, then running to the Forum to see if we were lying. That is far more than insulting a product. There is no “handling” it better, the OP outright lied when he said “I was unaware that the oil only came from the shaft” , this was explained in the phone message I left personally.

5. We reserve the right to refuse to sell to anyone we feel is a BAD customer.


Thanks,
Chris Sanders
Banzai Racing, Inc
574-594-2035
www.Banzai-Racing.com

 

the thread has turned into such a farce Im not even going to bother to continue this garbage.

 

thread tools will not allow me to close the thread mods please close this thread if you dont mind.