How do you screw this up? i took the rx to a "really good" brake expert. i pick up the car after the mechanical safety was done. i get in and my brakes are grinding so i figure ok i will drive it a little ways and see if it stops. I pull over and look at my brake pad. HOLY CRAPPPP. the Pad was facing OUT! how do you pull that off!!!!!! has Anyone ever done this LMAO

 

OMG!! thats a lawsuit waiting to happen!

 

Wow... That guy should get his certificate or license removed

 

Here's the real question,

Was the rotor on backward too?

 

The guy is an idiot. We don't have wierd looking pads or anything.

 

I hope you immediately took it back, and demanded that the rotor and pads be replaced, at their expence. The other 3 pads were likely not affected, but the one placed backwards was, along with the rotor. Therefore, they should replace the whole set of pads as well as the rotor, at no charge to you.

 

i did the guy game directly to my house and this is his responce.....first it was we did not even take the front tires off....then it was we inspected them but did not replace them..finally it was when i drove your car i would not have hurd that because of the rubber seal to stop vibration from the caliper...???? WTF i was soo confused my rotor is scored pritty bad and he says ill take it to part source and have your rotors machined...iwas like no i want new ones..hes like thats not an option WTF ? u fucked my car up? idn wtf to do about it!

 

this is why I do all my work myself ... make sure things are done right ... tell them you're going to a small claims court to settle this, that should scare him enough. If can loose his license if he did that.

 

if they cannot machine the rotor smooth and keep it within specs, then they will have to replace it. Its a cheap part even.. that they are fighting with you is disrespectful considering the safety issue they messed up on. Since your alive and no one was hurt, and hopefully the car is ok too, dont give too much attitude or they will try to seize up on you,, dont threaten with court thats just salting a wound... work it out i guess... and dont let them take their time with it, a brake job on an gen1/2 takes minutes per wheel, unless ur all rusted up.

 

write a letter to the consumer protection agency in your state.

Document all your conversations with the mechanic, dates and times. Need to show that you gave the moron a chance to make things right. Tape your conversations for future entertainment.

In your letter mention >>>public safety<<<. Also you have to be specific on what you want done to remedy the situation.

Take pictures, and get a reputable mechanic to fix your brakes.

 

If this "brake expert" works for a chain or franchise shop get the name and number of the company's "District Manager" for your location. You can exert more pressure on the tech and shop if this comes back on them from "outside their business" via a district rep. Good luck!

 

Post up the name of the business so that all members in your area know not to go there.

 

when he says that they inspected them dose that mean they took the pads off?
either go direct to the manager or owner of the company and demarnd it to be fixed they will have to replace what nescary since they fuked it up..

attitude wont help the situation be firm and certian on what you say.

 

My neighbor did the same thing on his BMW. He noticed it right away with no damage done. I guess if your in a hurry and not paying attention it can happen, but the shop should own up and give you replacements parts if they damaged them.

 

After reading this I am now offically confused.

You took your vehicle in for a saftey inspection, Is that correct?
An inspection does not require removal of the pads. They can be visually inspected very effectively without removal. Why would they take them off in the first place if they actually did? This does not make any sense!

Does it look like the pads are brand new?

 

i used to work for justbrakes here in phx and the inspection is as follows.1.open hood and inspect the master cyc and fluid lvl+color 2 take tires off. 3. dissassymble the ENTIRE brake assy pads, hardware, and hang caliper up. 4. take off rear drum or caliper. and same as front. that is a inspection if it was that way when you brought it in it would be on your inspection!!!!!!!! its clearly their fault

 

As a follow up to this.
and just fyi. I dont work at this shop just deal with them and know these guys well.

What happened was Ken (owner/Manager) Hired this new guy, who apparently had experience as a mechanic before and so he didn't think much of it as the guy had experience.

Now Ken has FIRED that guy. The very same day he had found out this mistake had been made. Ken has offered to machine the rotors but will not replace them as it was not HIS mistake.

I have dealt with these guys plenty of times and their a reputable shop. as Ken is 90yrs old and has been certified longer then most of us have been alive.

We all get bad apples in the shop, and we're all humans stuff does slip.
But just to inform you guys that it was A NEW employee, and that his position has been terminated.

AND for the brake pads Ken said that they were wore out, so it was in his good will to replace them.
but it was the new guy that put them on that made the mistake.

P.S- that guy has to suffer from down Syndrome.

 

As owner/manager, it WAS his mistake. He's the one that hired the shitty mechanic. He's the one that is responsible for the quality of service provided at HIS shop. It doesn't matter if he's 90 or 190, if the shop screwed your car up they are responsible for correcting it. If the rotor is gouged as deeply as you suggest they won't be able to turn it down enough and it will need to be replaced. If you don't force the issue it hurts everyone. What are you gonna do, wait til they screw something up bad enough that someone gets killed? Grow some *****!

 

If you're the owner of the shop, you are still responsible for the actions of your employees that you hire. When people's LIVES are on the line, "he was a new employee", is a BS reason to die or get seriously injured. The mechanic, the SHOP let that car go out with a serious brake safety hazard. If the rotor can't be turned within spec, verified by another shop since this shop will just hire anybody it seems, then it MUST buy him a new rotor and make him whole.

Simple as that....and a small claims court with a small sitting jury will surely decide in his favor if it comes to that. No lawyer fees and a $5000 award cap should cover the situation quite nicely.

 

Now Ken has FIRED that guy. The very same day he had found out this mistake had been made. Ken has offered to machine the rotors but will not replace them as it was not HIS mistake.





AND for the brake pads Ken said that they were wore out, so it was in his good will to replace them.
but it was the new guy that put them on that made the mistake.




wow this owner is so stupid. how could he say it was not "his" mistake that "his" new hire employee put the pad on back wards. hello he hired him. being that he's the owner of the shop he needs to take responsibility for the action of his employee.

i personally would settle for no less then new rotors. now if they are such a great shop as claimed by the last poster they should at least give the customer that.
it should be the least the shop could do for not only risking the customers life but also wasting his time.

at the dealer i work at we had a similar incident with a customer. when we found out the mistake our teck made and went above and beyond the customers expectations (to a reasonable degree) to let the customer know that company wasn't as irresponsible as it seemed.

if i was the owner of the shop i would buy u new rotors and do your brakes for free just to make u happy. remember they ruined a safety item on your car and thats a major issue!!!!!

 

X2....

 

Being an Ex-service manager. These guys are 100% correct.

The owner of the business is 100% responsible for the work that is produced by his employees, Period!

If the rotors are now gouged beyond the legal limits of machining then he has no option but to replace them.

If after leaving the shop the front brakes failed and obsessed ran into someone and injuried someone or himself. The shop owner would be at fault for the incorrect installation of the pads.

He can either install new rotors for free(would cost him maybe $80) or go to court and risk losing up to $5000.00. Plus the damage that would be done to the shops reputation because of this.

 

Fail!

 

I took my car to a Just Brakes and they put on that lock cap under the nut that holds the rotor on and flattened it so they're on my bad list. The Mazda dealer had to special order that.

 

the rotors where brand new....now they can be machined and still be within spec but they are scored quite a bit and will need quite alot of life "wasted" to get them flat agian. now i know the guy got fired and i feel bad for getting someones job lost. still though the brakes did not work and since the e brake was not adjusted (noones fault) the car had a tough time stopping.